TareCount
Trust, but recount.
tare (v.): to zero a scale before weighing.
96 conversations
12 real resolutions · 12.5%
Your AI support vendor counts its own billable “resolutions.” We recount them from your own helpdesk data.
What a recount finds
One support team hand-checked its AI agent’s bill: the vendor claimed a
40% resolution rate. The real number was 12.5% — mostly
assumed resolved
: customers who gave up and went silent.
| Resolution rate, as billed by the vendor | 40% |
|---|---|
| Resolution rate, recounted from the helpdesk export | 12.5% |
How it works
-
Export one billing month
Fifteen minutes of your time. We send you the exact clicks for your helpdesk.
-
Our tool recounts on your machine
It reads the export where it sits and writes its reports next to it. Only the counts come back to us.
No conversations, no customer names, no message text ever leaves your laptop.
-
You get a settlement statement
Their count, their own published rules, and honest rules — side by side.
Every disputed conversation is listed by id, with the rule it failed and why, and the dollar variance under each standard. Underbilling is listed too: a statement you can hand to the vendor is one that includes the findings in their favour.
The document you get
The product is this page of paper. Below is a real one, produced by the tool from the sample export that ships with it — not a mock-up.
TareCount Settlement Statement (Advisory)
Tier 1 — the vendor’s own published rules
| Vendor billed | 49 | $48.51 |
|---|---|---|
| TareCount recount | 33 | $32.67 |
| Variance | +16 | $15.84 |
Disputed under Tier 1 — 21 conversations
| Conversation | Billed | Recount | Variance | Rule that failed |
|---|---|---|---|---|
| C-1003 | 1 | 0 | $0.99 | vendor_not_reopened |
| C-1004 | 1 | 0 | $0.99 | vendor_not_reopened |
| C-1010 | 1 | 0 | $0.99 | vendor_outcome_delivered |
| C-1014 | 1 | 0 | $0.99 | vendor_outcome_delivered |
| C-1020 | 1 | 0 | $0.99 | vendor_not_reopened |
| …16 more, each with its line number in your export | ||||
Tier 2 — ARS-lite, the stricter standard
| Vendor billed | 49 | $48.51 |
|---|---|---|
| TareCount recount | 25 | $24.75 |
| Variance | +24 | $23.76 |
Also reported
| Disputed-gray (vendor rules allow it, ARS does not) | 8 |
|---|---|
| Underbilled, in the vendor’s favour | 5 |
Both recounts run, always. Tier 1 leads the negotiation because the vendor cannot argue with their own published rules — only with the data, which is yours.
Engagement
- Sample check on one month
- Free
- Full audit + negotiation evidence pack
- $2,500 flat
Or write to victor.velican@tarecount.com.